Privacy Policy

Effective Date: January 15, 2025
At NextAuron, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial analysis services. We're committed to being transparent about our data practices and giving you control over your information.
1
Information We Collect

We collect information to provide better financial analysis services and help you make informed business decisions. Here's what we gather and why:

Account Information

When you create an account or contact us, we collect basic details like your name, email address, company name, and phone number. This helps us communicate with you and customize our services to your business needs.

Financial Data

To provide accurate analysis, we may process financial information you share with us. This could include revenue figures, expense data, or other business metrics you choose to upload or input into our systems.

Usage Information

We automatically collect data about how you use our platform - which features you access, how long you spend on different pages, and what types of reports you generate. This helps us improve our services and fix any issues.

Data Type Purpose Retention Period
Contact Information Account management, communication Until account deletion
Financial Data Analysis and reporting services 3 years or until deletion request
Usage Analytics Service improvement 2 years
2
How We Use Your Information

Your information helps us deliver reliable financial analysis services. We use it to:

  • Process your financial data and generate analysis reports tailored to your business
  • Send you important updates about your account or changes to our services
  • Provide customer support when you need help
  • Improve our platform based on how users interact with different features
  • Ensure the security of your account and prevent unauthorized access
  • Comply with legal requirements and financial regulations in Vietnam
Important Note

We never sell your personal information to third parties. Your financial data is particularly sensitive, and we only use it to provide the analysis services you've requested.

3
Data Sharing and Third Parties

We share your information only in specific, limited circumstances:

Service Providers

We work with trusted companies that help us operate our platform - like cloud hosting providers and email services. These partners can only access the information needed to perform their specific functions and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information if required by Vietnamese law, court orders, or government regulations. This includes compliance with financial reporting requirements and anti-money laundering laws.

Business Transfers

If NextAuron is acquired or merges with another company, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new entity follows similar privacy practices.

4
Your Privacy Rights

You have several rights regarding your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we have about you, including how we've used it and who we've shared it with.

Correct Inaccuracies

Update or fix any incorrect information in your account. You can do this directly through your dashboard or by contacting us.

Delete Your Information

Request deletion of your personal data. We'll remove it within 30 days, except where we're legally required to keep certain records.

Limit Processing

Ask us to stop using your information for certain purposes while keeping your account active.

To exercise these rights, email us at help@nextauron.com with your request. We'll respond within 15 business days and may need to verify your identity first.

5
Data Security Measures

We take security seriously, especially given the sensitive nature of financial data. Our protection measures include:

  • End-to-end encryption for all data transmission and storage
  • Regular security audits and penetration testing by third-party experts
  • Two-factor authentication for all user accounts
  • Restricted access to your data - only authorized employees can view it
  • Automated backups stored in secure, geographically distributed locations
  • Real-time monitoring for suspicious activity or unauthorized access attempts
Security Breach Protocol

If a data breach occurs, we'll notify affected users within 72 hours and provide details about what information was compromised and what steps we're taking to address the issue.

6
International Data Transfers

While NextAuron operates primarily in Vietnam, some of our service providers are located in other countries. When we transfer your data internationally, we ensure:

  • All transfers comply with Vietnamese data protection laws
  • Recipient countries have adequate privacy protections
  • Additional safeguards like contractual protections are in place
  • You're informed about which countries your data may be processed in

Currently, we may transfer data to servers located in Singapore and Japan for backup and processing purposes. These transfers are protected by adequacy decisions and additional contractual safeguards.

7
Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies

These are necessary for our website to function properly - like keeping you logged in and remembering your preferences.

Analytics Cookies

We use these to understand how users navigate our site and which features are most popular. This helps us improve the platform.

You can control cookie settings through your browser, but disabling certain cookies might affect website functionality. We don't use tracking cookies for advertising purposes.

8
Data Retention Policy

We keep your information only as long as necessary to provide our services and meet legal requirements:

  • Account Information: Retained until you delete your account or request removal
  • Financial Analysis Data: Kept for 3 years after account closure to comply with Vietnamese financial regulations
  • Communication Records: Stored for 2 years for customer service purposes
  • Usage Analytics: Anonymized after 2 years and retained for statistical purposes

When retention periods expire, we securely delete or anonymize your information. If you close your account, most data is removed within 30 days, except where legal requirements mandate longer retention.

9
Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:

  • We'll email you at least 30 days before changes take effect
  • Post a notice on our website highlighting key modifications
  • Update the effective date at the top of this policy
  • Give you the option to review and accept changes before continuing to use our services

Minor updates (like clarifying existing practices) may be made without advance notice, but we'll always update the effective date.

Questions About Your Privacy?
We're here to help with any privacy-related questions or concerns.

Email: help@nextauron.com
Phone: +84937207211
Address: Plei bông phrâo, Thành phố Pleiku, Gia Lai 60000, Vietnam

Our privacy team typically responds to inquiries within 2-3 business days.